Intento, Inc. (“Intento”) complies with the EU‑U.S. Privacy Shield Framework set forth by the United States Department of Commerce with respect to the collection, use and retention of Personal Data transferred from the European Union and the United Kingdom, and Switzerland to the United States, respectively, as further described in the Scope section below. This Privacy Shield Policy outlines our commitment to the Privacy Shield Principles (the “Principles”) and our practices for implementing the Principles. If there is any conflict between the terms in this Privacy Shield Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. Intento Privacy Shield certification can be found here. To learn more about the Privacy Shield Framework, please visit the Department of Commerce’s dedicated Privacy Shield website, located here.
Welcome to the web site (the "Site") of Intento, Inc. ( "Intento", "we", "us" and/or "our"). This Site is operated by Intento and has been created to provide information about our company and its content and data linking platform and related services (together with the Site, the "Service(s)") to our Service visitors ("you", "your").
Intento complies with the Principles with respect to the Personal Data the company receives from its Customers or their Users in the European Union, the United Kingdom and Switzerland in connection with the use of (i) Intento website that has been created to provide information about our company and its content and data linking platform and related services (“Site”); and (ii) Intento’s hosted software applications (the “Subscription Services”) and related support services (“Support Services”), as well as expert services (including professional services, training and certification) (the “Expert Services”) that we provide to Customers. In this Privacy Shield Policy, the Subscription Service, Support Services and the Expert Services are collectively referred to as the “Service.”
“Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
“Customer” means any entity that purchases the Service.
“Customer Data” means the electronic data uploaded into the Subscription Service by or for a Customer or its Users.
“Device” means a mobile device.
“Personal Data” means any information, including Sensitive Data, that is (i) about an identified or identifiable individual and (ii) received by Intento in the U.S. from the European Union, the United Kingdom oror Switzerland in connection with the Service.
“Processor” means any natural or legal person, public authority, agency or other body that processes Personal Data on behalf of a Controller.
“Sensitive Data” means Personal Data specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, the commission or alleged commission of any offense, any proceedings for any offense committed or alleged to have been committed by the individual or the disposal of such proceedings, or the sentence of any court in such proceedings.
“User” means an individual authorized by Customer to access and use the Subscription Service.
Types of Personal Data Collected
Intento hosts and processes Customer Data, including any Personal Data contained therein, at the direction of and pursuant to the instructions of Intento’s Customers. Intento also collects several types of information from our Customers, including:
- Information and correspondence our Customers and Users submit to us in connection with Expert Services or other requests related to our Service.
- Information we receive from our business partners in connection with our Customers’ and Users’ use of the Service or in connection with services provided by our business partners on their behalf, including configuration of the Subscription Service.
- Information related to Users’ use of the Site, including geographic location data and information regarding Users’ Devices and OS identification, login credentials, language and time zone.
In addition, Intento collects general information about its Customers, including a Customer’s company name and address, credit card information, and the Customer representative’s contact information (“General Information”) for billing and contracting purposes. We will keep any information that you provide to us until such time as you delete your account with the Intento Services.
Purposes of Collection and Use
Intento may use Personal Data submitted by our Customers and Users as necessary to provide the Service and Mobile Applications, including updating, enhancing, securing and maintaining the Subscription Service and Mobile Applications and to carry out Intento’s contractual obligations to its Customers. Intento also obtains General Information in connection with providing the Service and maintaining Intento’s relationships with its Customers.
Third Party Disclosures
We may disclose Personal Data that our Customers and Users provide to our Service and Mobile Applications:
- To our subsidiaries and affiliates;
- To contractors, business partners and service providers we use to support our Service;
- In the event Intento sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation), in which case Personal Data held by us about our Customers will be among the assets transferred to the buyer or acquirer;
- If required to do so by law or legal process;
- In response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements.
Third-Party Service Integration
Our Service allows you to integrate various online third-party services ("Third-Party Services"). In order to take advantage of this feature, you may need to authenticate, register for or log into Third-Party Services through the Service or on the websites of their respective providers. When you enable linking between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service and your data and content contained within that Third-Party Service ("Login Credentials"). We store your Login Credentials long enough to enable linking to the Third-Party Service.
We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services and as described below in the "Non-Identifiable Data" section.
Third-Party Payment Processor
Links to Other Web Sites
Intento takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Intento via the Internet.
Your access to and use of the Services is subject to the Terms of Service at https://intento.com/terms.
Individuals in the European Union, the United Kingdom and Switzerland generally have the right to access their Personal Data. As an agent processing Personal Data on behalf of its Customers, Intento does not own or control the Personal Data that it processes on behalf of its Customers or their Users and does not have a direct relationship with the Users whose Personal Data may be processed in connection with providing the Service. Since each Customer is in control of what information, including any Personal Data, it collects from its Users, how that information is used and disclosed, and how that information can be changed, Users of the Subscription Service should contact the applicable Customer administrator with any inquiries about how to access or correct Personal Data contained in Customer Data. To the extent a User makes an access or correction request to Intento, we will refer the request to the appropriate Intento Customer and will support such Customer as needed in responding to any request.
To access or correct any General Information Customer has provided, the Customer should contact their Intento account representative directly or by using the contact information indicated below.
In accordance with the Principles, Intento will offer Customers and Users choice to the extent it (i) discloses their Personal Data to third party Controllers, or (ii) uses their Personal Data for a purpose that is materially different from the purposes for which the Personal Data was originally collected or subsequently authorized by the Customer or User. To the extent required by the Principles, Intento also will obtain opt‑in consent if it engages in certain uses or disclosures of Sensitive Data. Unless Intento offers Customers and Users an appropriate choice, Intento uses Personal Data only for purposes that are materially the same as those indicated in this Policy.
Intento may disclose Personal Data of Customers and Users without offering an opportunity to opt out, and may be required to disclose the Personal Data, (i) to third‑party Processors that Intento has retained to perform services on its behalf and pursuant to its instructions, (ii) if it is required to do so by law or legal process, or (iii) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements. Intento also reserves the right to transfer Personal Data in the event of an audit or if the company sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).
Liability for Onward Transfers
Intento complies with the Privacy Shield’s Principle regarding accountability for onward transfers. Intento remains liable under the Principles if its onward transfer recipients process Personal Data in a manner inconsistent with the Principles, unless Intento proves that it was not responsible for the event giving rise to the damage.
Complaints and Dispute Resolution
In compliance with the Privacy Shield Principles, Intento commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Intento at:
firstname.lastname@example.org or by regular mail as indicated below.
Intento shall respond within 45 days. Intento has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.
How to Contact Intento
All disputes arising out of or relating to these Terms of Service will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Wilmington, Delaware, and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue.
To ask questions or comment about this Privacy Shield Policy and our privacy practices or if you need to update, change or remove your information, contact us at: email@example.com or by regular mail addressed to:
2150 Shattuck Ave, Penthouse
Berkeley, CA 94704, United States