Make your support articles, chatbots, and agents work in 650+ languages
Empower customer support teams with real-time machine translation for chats and tickets to help customers 24/7 in their native language. Globalize self-service by on-the-fly translation of knowledge bases and community forums, tailored to your data.
24/7 multilingual support across regions and time zones
Chats and tickets
Empower customer service teams with real-time machine translation of chats and tickets so customers worldwide can get direct assistance in their native language.
Knowledge bases and forums
Globalize self-service with immediate access to multilingual knowledge base articles and community forums, and make content searchable in any language.
Scale into new regions and languages – effortlessly!
Quick deployment
Seamlessly launch new languages without hiring extra agents or managing complex projects.
Cost-efficient
Save up to 80% of your translation budget by storing and reusing repetitive content.
Measurable
Analyze the language experience and business impact of multilingual customer support with clear-cut analytics.
AI is 600x more cost-effective than human translation
Scalable, direct help
Enable all support lines to talk to global customers directly, no matter their native language or timezone. Spread tickets evenly among the team to maximize capacity during peak times.
Less headcount
Forget about language proficiency requirements holding your global support team back. Agents speaking any language can interact with customers worldwide in the customer’s native language.
Manageable language quality
Use business metrics, customer feedback, and language experience quality to detect areas needing human linguistic review and apply it only when absolutely necessary.
The only solution of its kind
Best-fit AI for your needs
Use machine translation and generative AI models customized with your data, evaluated and continuously improved.
Maximize translation quality
Employ Source Quality Improvement (SQI) and Automatic Post-Editing (APE) powered by generative AI – including tone of voice, glossaries, gender control, and other features to achieve 98% user acceptance of language experience.
No vendor lock-in
Connect to 40+ machine translation and generative AI providers with a single contract to ensure the highest quality of language experience in your domain.
