How a global Food & Beverage Enterprise made ServiceNow® multilingual
When one of our customers, a global food and beverage leader, adopted ServiceNow as their main platform for ITSM and HR support, they faced a challenge: how to make it work for employees worldwide so that everyone can use it in their native language.
English-only ServiceNow® limiting global employee access
While their previous HR portal offered content in five languages, their IT services were English-only, limiting accessibility for many team members.
As part of their digital transformation, they wanted to make ServiceNow® more user-friendly for everyone by making it available in their local language through automatic translation.
Their vision was clear: create an authentic language experience where employees could access the service portal, submit requests, find information, and chat with support teams in their native language.
However, ServiceNow’s native Localization Framework required manual translation processes, which wouldn’t scale with their growing global workforce.
Integrating real-time translation across ServiceNow®
They integrated Language Hub with ServiceNow® to give their global teams instant access to IT and HR support in their native languages.
Here’s what makes it work:
Employee Centre: Intento’s dynamic website translator enables instant on-the-fly translation, letting employees navigate support portals and find information in their native language.
High quality translations: Intento’s language engineers gathered the business and language requirements and configured AI workflows that met those requirements for each language.
Live communication: Virtual and live agent support is available for all employees in their native language via Intento’s native connector to ServiceNow®.
Keeping company style and tone of voice:
Important product names and processes, the correct level of formality, and their specific style of communication are all respected in the translation output.
The results of multilingual ServiceNow® transformation
Our customer transformed their entire ServiceNow® environment—the Employee Center, Service Portal, Incident processes, and Chat functionality.
Intento’s Language Hub for ServiceNow made it all multilingual, enabling teams worldwide to access support in their full range of languages while maintaining efficient and centralized content management.