Deliver global service in local languages with ServiceNow
Language Hub translates ServiceNow interactions in real-time, letting your customers and employees connect in their native languages. Whether it’s employees requesting IT support, HR teams sharing company updates, or customer service teams helping global clients—everyone uses their language while you maintain content in one primary language.
Transform ServiceNow into a multilingual service hub
Simplified global operations
With Language Hub automatically translating all content, you deliver consistent service quality while keeping your teams lean and processes simple. You create content once in your primary language and reach everyone without maintaining multiple versions or coordinating updates across languages.
Enhanced user experience
Language Hub's glossaries, style, and tone controls ensure accurate translations while preserving your brand voice and technical terminology. Your employees and customers interact through ServiceNow in their native language — from IT requests to HR policies — ensuring full language accessibility across all touchpoints.
Efficient global scale
Expand your ServiceNow capabilities to new markets without adding complexity. Language Hub allows you to monitor translation quality through customer feedback, ensuring you maintain high service standards while limiting human review to sensitive content.
IT Service Management
This enables 24/7 support without expanding your team. Your Cognigy Chat & Messaging AI Agents can handle routine inquiries in over 650 languages whilst maintaining a consistent brand voice globally.
When your Tokyo team reports issues in Japanese, your London team responds instantly in English—Language Hub handles translations instantly both ways. Security alerts and asset management flow smoothly across languages while keeping technical terminology precise.
HR Service Delivery
Give your global workforce instant access to HR information through automatic translation of policies and documents.
Your Brazilian employees read policies in Portuguese while HR manages everything in English. From onboarding to workplace requests, everyone accesses information in their language, and you maintain one source of truth.
Customer Service Management
Enable your support teams to serve customers worldwide in their native languages through real-time translation of every interaction.
Support teams and customers each use their own language, whether they’re in Paris, Tokyo, or New York. Every service interaction flows naturally across languages, creating seamless customer experience at global scale.
How does Language Hub for ServiceNow work?
Language Hub integrates with ServiceNow in two ways to enable multilingual communication.
For live interactions, it works through ServiceNow’s Dynamic Translation, automatically translating chats between agents and customers, support tickets, and conversations with virtual agents—all in real-time.
For knowledge bases, Language Hub instantly makes content available in multiple languages. It collects user feedback about translation accuracy, allowing you to continuously improve quality based on actual usage.
